Contact Swiss Chalet Customer Service
Swiss Chalet Phone Numbers and Emails
Toll-Free Number:
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(866) 439-0439To Order
Customer Service:
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(844) 729-7827
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+1 416 439 0439To Order
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+1 416 940 5611
Swiss Chalet Emails:
Swiss Chalet Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Swiss Chalet Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Swiss Chalet is 14164390439. 67% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Saturday and Monday, while the shortest are on Thursday.
Be prepared for the call as Swiss Chalet may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Swiss Chalet Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Swiss Chalet is 14164390439. 67% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Saturday and Monday, while the shortest are on Thursday.
Be prepared for the call as Swiss Chalet may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Swiss Chalet mainly because of product/ service, staff, shipping and delivery.
6% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact Swiss Chalet is accessibility@recipeunlimited.com. 69% of customers use this email address to address their issues and concerns.
Contact Information
Swiss Chalet Website:
Swiss Chalet Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Saturday: 10:00am - 10:00pm (EST)
Sunday: 9:30am - 9:30pm (EST)
Swiss Chalet Customer Service Reviews
I have experienced the worst customer service; my order did not arrive in the guaranteed time. The driver called seven times, each time I explained he was at the wrong building and needed to drive straight for 300 feet and then turn left. Eventually, we had to go find him. Normally, I wouldn't care about being a few minutes late. To be honest, I never check, nor would I complain if the service is good. However, this time it wasn't. We had to find the driver, my food was not in a heat bag, and he placed my food on the cold wet cement. I called to complain, which was already 5 minutes past the guaranteed time, but I was mostly upset because of the poor service. Because the driver had not yet registered the delivery in the system, the nice young man I spoke to told me to call back and he would refund all my money.
By the time I found the driver, reheated my cold food, and ate, the restaurant was closed. I called the next day. I waited 13 minutes just for someone to answer before being put on hold, transferred, and then disconnected. I called back, told the girl my issue, and was informed she couldn't help me. I needed to be transferred and waited another 14 minutes for a response. I was then put on hold for 10 minutes, only for her to return and say she couldn't help me. I asked for a number in case the call didn't connect, which it didn't, so I called the restaurant directly and explained the situation to the manager. I was told he was busy dealing with his current customers and would call me back within 30 minutes, except he called over an hour and a half later.
He told me he would give me a $25 credit, but I refused as I had paid almost $50. I was treated poorly and my order arrived late despite being time guaranteed. I was told 'oh wow, it was just a few minutes', and was blamed for the driver not being able to access the building. The manager seemed to have missed the part where we had gone out and found the driver who never entered my building. I argued for my full refund, reminding him that I paid $46. He agreed to this, however when I called today, the sum had somehow dropped to $37. I was put on hold for half an hour, only to be told they wouldn't fully honor it after all.
All our conversations had been recorded, but they refused to check the recording. They treated me poorly, wasted my time and my money. I had to make five phone calls, spent an hour on hold, and worked too hard for them to honor their promises...
Unsatisfactory. Nothing was resolved the night of the incident.
They didnt do enough to rectify the issue.
I believe they could have helped by contacting the restaurant. I tried myself but no one would answer the phone.
How Good is Swiss Chalet's Customer Service?
Summary of Swiss Chalet Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Swiss Chalet?
Product/ Service Question:
- “Complaining”
- “Complaint”
- “I got food poisoning and I went to the swiss chalet and talked to the manager and he was very rude and called me a liar”
Staff Question:
- “Customer service”
- “Poor service. Long wait time. Bad management”
- “Poor service and foul language”
Shipping and Delivery Question:
- “2houe delay in getting my food”
- “Pickup order was missing item AGAIN!!!!!!”
- “Got the wrong order last night”
Payments and Charges Question:
- “My CAA discount was denied”
- “Bill”
- “Paid 18 dollars to a piece of chicken half the side of baseball not acceptable”
Request for Information Question:
- “I want to know how a half chicken equals two *** legs, you money, gouging pigs”
- “Question about product”
- “Complain about a general manager at one of your stores”
Return/ Replace Question:
- “Address correction”
- “Order change”
Account Question:
- “Order on my account that is not mine”
Cards Question:
- “Can't seem to add my scene points card”
Other Question:
- “Promotions”
- “Free appetizer”
- “Your Swiss chalet chicken meat pies are so dry”
Compare Swiss Chalet Customer Service To
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