Swiss Chalet Reviews

They refuse to deliver an order and expect customers to come to them and pick it up. We tried to order $130 worth of food, but they are not interested in our custom.

The reason given is that we are outside their delivery zone—yet the nearest Swiss Chalet is two kilometers away. An article online stated that this was due to red-zoning certain neighborhoods and refusing service to those areas.

There are no reports of a delivery driver being assaulted or harassed; it seems like discrimination. They will not get my business again.

We order take away, and I write on special directions, Fresh Fries. That never happens.

A month or so ago the french fries were burnt and barely recognizable.

Today, the fries were white as ghosts, barely cooked. Horrible!!!

Does the take out customer get the crap fries because cooks/servers don't have to face us with the 3rd degree burnt fries or the ghostly ones.

I dislike *** pickles. I particularly dislike it when it lies against the bun of my rotisserie chicken sandwich, making the bun soggy and, well, tasting like ***.

Swiss Chalet could save a lot of money if they just included a 'no *** pickle' option in their online/Doordash menus. Food for thought.

Lots of emails saying my comments were being looked at and then one last week saying they were sending it to someone who could handle it.

I received an email asking for a review of the concern before I heard back about my situation.

Looking forward to a resolution.

I am complaining about your scratch coupons you receive with the festive meal. I scratched two and it said I won a chicken soup on both of mine.

When my husband and I tried to redeem them for lunch, we were going to have the soup and maybe split a sandwich.

We couldn't redeem them unless we both bought an entree over $15.00. Why should we have to buy anything when it said we won free soup if all we wanted was soup?

My husband and I don't like peelings on our fries. Why?

I wish we had a choice or could peel the potatoes; they taste like cardboard. Please, I love your chicken but not the fries.

After completing our meal...having had adequate service, we ordered an apple pie and asked for our bill. Just then a pary of 11 was seated right beside us.

(5 children 6 adults) Our waitress took their drink orders, came back and served them...left and returned with some water and left again. .. this is when we thought she'd come back with our pie order. Instead she came back and proceeded to take their order for 11 people.

Then leaves before we can get her attention. When she finally returns with 2 other servers they deliver the meals for the 11 people. As she leaves to get more of their food she tells us, "I'm getting your pie". Comes back and brings the rest of their order.

Five minutes go by and still no sign of her. My husband goes to the kitchen area and asks her for the pie and she says, "I'll bring it to you". He replied, "no I will wait here for it and take it myself". At this she finally goes into the kitchen to get the pie.

She delivers it to our table and says there won't be any charge for the pie. To which I reply, "I should hope not." She said, "What!!!" and slams a metal vessel she had in her hand on our table. No apology, (eg. very busy, I forgot,) anything.

Just aggressive behavior.

(You can imagine our frustration after waiting 26 minutes for a slice of pie.)We have been dining at this location for over 20 years as a matter of fact last April we celebrated my husband's birthday there with a party 11 people ourselves. We get it she was probably overwhelmed by this large group but there is no excuse for aggressive behavior.

The food has declined in quality SO BAD, the last time I dined there was the LAST TIME I WILL EVER DINE THERE..

I went to the restaurant, your restaurant, on December 14th. I was there for about 10, maybe 15 minutes, and during that time, nobody approached me.

I approached four different servers. Finally, the last one called the manager over. She asked, 'How can I help you?' I told her, 'Well, I've only been standing here for the last 10 minutes or so,' and she said, 'Well, ma'am, we're extremely busy.' I said, 'I totally get that, but I'm not involved with the party that's ahead of me.' She said, 'Well, we’ve got two big parties coming in, and we're quite busy.' I said, 'Well, you've got room down at the back, the booth.' She said, 'Well, unfortunately, today we can't accommodate you.' I said, 'What? You can't accommodate me?

I'm only one person.' She said, 'You'll need to come back another day.' Well, I was so upset when I went to my car. I've only been going to the Swiss Chalet since I was 12, and I'm 63 now. I wrote in a report, and somebody said that they would get back to me within two business days. So that would have been Tuesday, December 16th.

Nobody's reached out. Nobody. Nothing. Nada.

So is it that people have to go and complain to the media and let the media know how you treat your customers?

On top of that, I go there quite often, once a week or twice a week or whatever, and still no answer from you. Totally unprofessional and not acceptable.

We used the lowest rate possible. Planned to ordering the festive family meal at $49.99.

Due to NO service we left after waiting 15-20 mins.

Will not return. Provide staff to take orders.

This is the third time I am visiting the Swiss Chalet location in Markham. The location is at Markham Road on Highway Seven at the Markville Mall parking.

Every time I visit the location, they do not have dark meat, and they do not even offer me any other solution. Speaking with the manager, he was very rude and did not even answer any of the questions I was asking him on November 4, 2025. I visited that location to have dinner with my family for my son's birthday, and the experience again was unbelievable customer service. We had to leave the location because it was a very, very bad experience.

I hope someone calls me back and apologizes or compensates for my experience. No wonder Swiss Chalet is having problems; this is the type of manager they hire to serve customers and deal with problems—very unprofessional, with no experience at all.

I paid 55 dollars an 5 dollar tip. Had notes with placing my order

Told not sure if u received few extra butters with your family meal ..I told them I rather be in person I hardly do del7very

Please kindly put fresh fries in my order

Seeing in past I had not been happy with my delivery from hard stake an over cooked fries

They tasted awful..

Not sift an fresh on inside had a stale oil taste as well so I not impressed with the four order of fries that were half way filed to each box on my 55 dollars family meal ..

I would like some how a compensation for this aweful order I reviewed thank u I can be reached at 647 706 **** ..or 437 522 **** Ashley.

Next time I go in person on Tuesday deal 2 can dine for 19 99.

I like a refund on this order placed yesterday .thank u

They could check the services they provide and be sure that everything is in proper working order.

People notice the small things, not just the food or the table service . I certainly do.

Washrooms, very unsanitary, lack of toilet paper, dried *** on the floor, build-up of urine behind toilets. Chicken was mushy, sauce didn't taste like we usually eat at other locations.

This location was Innisfil, ON, store 291. We mentioned to the manager who responded with 'they were just cleaned.' Sad that workers have no pride in their work.

Swiss chalet , Napanee , Ontario

Us: 2 seniors , with 2 can dine for $20.99 white extra

We order 2 white quarter chicken dinners

Server: we only have white for 1 dinner . 30 min wait for another white .

Or you can have 1 white & 1 dark .

Us: 30 mins ?? Its 5:30 pm , you should have them ready . Well I guess we better take 1 white & 1 dark !!! We are hungry

Next customer in line: 2 quarter whites dinner

Server : sure .

Cash done .

That is Disgustingly!! The poor server was told to do this