136 Swiss Chalet Reviews | swisschalet.com @ PissedConsumer

Phyllis D Asg

Phyllis D Asg |

Mississauga, Ontario

Complaint regarding piping hot causing hazard

Dec 08, 2023

1.5

Obvious microwaved pareoguies popped open upon tasting it. Thus, burning lips causing hazardous blisters

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Loss:

$100

Pros:

Food usually good

Cons:

Mistreated to a point of hazard result

Preferred solution: Full refund

User's recommendation: To be careful because of my scenario

Mei L Iin |

I just want to complain about the price of salad. $6.99 get the side order size…usually get it free with that size for salad. I paid $6.99 plus tax for that Omg

Jun 27, 2023

1.0

Swiss Chalet - I just want to complain about the price of salad. $6.99 get the side order size…usually get it free with that size for salad. I paid $6.99 plus tax for that Omg

I called the customer service for the salad..the lady just said it is the price with that side order size. I dont think she should do that job cuz she is not helping her customer. She just tells customer thats the way they do business. .

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Preferred solution: Full refund

User's recommendation: Don’t order their salad and try not to eat there

Anonymous

Guest-5406140

Ottawa, Ontario

Poor service

Dec 08, 2023

Please call me at 613 962 **** I have tried calling and each time I got transferred the line went busy or when I called the direct line it said the line was not in service at this time. I want to speak to someone directly by

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User's recommendation: I did get a store fredit

Asher N Yjz

Asher N Yjz |

Toronto, Ontario

Bad customer service

Nov 19, 2023

1.0

In a nut shell when I called and ordered through the Swiss chalet customer service app I ordered a festive hot chicken sandwich meal when it arrived it was not that meal it was a regular hot chicken sandwich meal so I called back to the store and said, where is my cranberry and stuffing and she was like oh we forgot to send that we will send that out then I receive a phone call. Oh no after reviewing, we are not going to send that out because thats not what you ordered and I was like but it is what I ordered and she was like well thats not what the receipt says and I was like well thats what I ordered whether youre a service descriptive it wrong thats not my fault thats what I asked for that. She basically tried to tell me that I was in the wrong, so yeah, this will be the last time I order from swiss chaletever again I stopped using skip the dish. I stopped using DoorDash and went right to the company and yet the service never got any better. Thanks for nothing .

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Anonymous

Guest-5314096

Toronto, Ontario

Tipping

Nov 13, 2023

3.0

I don't know who to send this to and hope it will,be sent to some customer service area. Yesterday myself and a friend dined at your store on Bloor St near Royal York in Toronto. When The bill came there is no option for tipping. 15% was the lowest tip possible. Tipping is making eating out too expensive for the average person. And to be told what you have to tip is going to far. My choice would have bee not to tip since the service was poor with only one waitress and a busy lunch hour. You have lost me as a customer until yoh allow a customer to decide about tipping. Canada should Follow the Australian xample. No tipping. Restaurants offer a liveable wage with benefits. Regretably

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User's recommendation: Make a point of leaving no tip if you are not,offered an alternative

KELLY M Zxh | |

Toronto, Ontario

COMPLAINT

Nov 11, 2023

1.0

Before server came take our order for dinner I seen a *** crawler along the ledge where we were sitting not sure if it was a cockroach or an other type of bug it crawled away. Plus on our order we order a side of fries they gave us the smallest plate ever. Not happy with this experience this evening All the manager said was sorry for this no compensation at all.

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Pros:

Fast food

Cons:

Bad service

Preferred solution: Full refund

User's recommendation: Not a great atmosphere very dark dinning area

Marrisa Eaq

Niagara Falls, Ontario

Disappointed

Oct 31, 2023

So disappointed today to get Swiss Chalet sandwich for lunch which was yummy and the sauce great as usual since I was a kid. But honestly why did you mess with your fries- they have always been my favourite but today I couldnt recognize your fries- they were terrible. Why would you change them?

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Victoria L Eod

Victoria L Eod |

Scarborough, Ontario

Chicken dry, over cooked …looked like warmed up leftovers. Fries way over salty and not good to eat. Won’t give refund .

Oct 30, 2023

1.1

Chicken dry, over cooked looked like warmed up leftovers. Fries way over salty and not good to eat. Wont give refund .

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User's recommendation: Save your money

Shahryar A Wjx

Cornwall, Prince Edward Island

Failure of restaurant to provide on Thanksgiving Order

Oct 24, 2023

Hello, For our extended family Thanksgiving dinner we ordered pick-up of two family Thanksgiving dinners to be picked up at 5pm on Thanksgiving Day. When we arrived at the restaurant, there seemed to be a lot of confusion, a lot of people were waiting. It took us 15 minutes to find out from the manager that the stove was not working since 4 o'clock in the afternoon. Eventually, she offered a rebate of payment, of the amount $123.12. We returned home and were left with six adults and three children without dinner for Thanksgiving. We feel that an attempt should have been made to give us an early warning to make other arrangements. Although we have visited this restaurant many times and enjoyed our meals, this was a bad Thanksgiving for us and the worst experience we ever had. It is unforgettable! We want you to be aware to avoid something like this in the future. Regards, Shahryar and Ursula Ahmad

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Preferred solution: Apology

User's recommendation: Please keep customers informed

2 comments

Guest-2415849

Oct 25, 2023

Hi Shahryar, My name is Amanda and I am one of the managers that support our Charlottetown Swiss Chalet location. I would love to get a chance to chat with you about your Thanksgiving experience.

I am so sorry this happened and would love the opportunity to make it up to you. I'm not familiar with this feedback platform, as we have our own Guest Services platform through Swiss Chalet.

But if you would like to email me directly, we can connect that way. My email is amanda@***.com Thanks and I look forward to speaking with you :) Amanda Robbie

Helpful

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Anonymous

Guest-5248236

Whitby, Ontario

Poor service

Oct 23, 2023

We went to Swiss chalet at 5 PM on the Sunday of Thanksgiving, the restaurant was empty. We waited 45 minutes for soup, and then we had to wait again for our bread that we ordered because I guess somebody else took it for another table and then we waited. I dont even know how long till we asked someone where our dinners were, finally they brought them. No apologies for being so late, we had the Thanksgiving special and then there was no pies left for us, so we Ask for the dessert menus so we could order something else they brought them, but never came back to take our orders, I asked for a takeout container. No one brought one finally got up and went to the kitchen and ask for my own and then we ask them take the price off the pies of our bills. We were over two hours, trying to get a dinner at Swiss chalet in an empty restaurant and then the time we were there, the restaurant filled up and emptied again, the service was so poor, that every time I think about going to your restaurant I dont and Ive told everybody I talk to about the service, no apologies, and I know it was Thanksgiving. Thats why we went early, but didnt matter the people that came in way after us ate and left before us, lets just say we did not leave a tip that night and we eat out a lot but Swiss chalet wont be getting my money anytime soon And by the way, there was only four of us and a child, so theres no excuse of being a big party

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User's recommendation: Never

Resolved

Heather C Pqp

Heather C Pqp |

Toronto, Ontario

Resolved: Mice in restaurant

Oct 20, 2023

4.0

Updated by user Nov 19, 2023

Company fixed the issue and I have been provided with apology. Swiss chalet paid for my chiropractor appointments and my gas . I was happy with that .

Original review Oct 20, 2023

I was having dinner with my son at the Swiss chalet on the queens way in Toronto. Just after I took my last bite , a mouse came and sat on my foot . It was horrible, it scared me so bad , I jumped up on the chair and started to scream . Ive never been so upset . Of course we did not pay for the meal . My back went out from jumping on the chair , today was my first chiropractor appointment and another one on Monday . I am so upset .

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Loss:

$85

Cons:

Mice

Preferred solution: I want my chiropractor appointments paid for …

User's recommendation: Don’t go

Sandra W Qff

Stittsville, Ontario

Mad at Swiss chalet on thanksgiving

Oct 09, 2023

On thanksgiving day we ordered the special dinner to be delivered from the carving ave restaurant at 4.15 in the afternoon and we still didnt have it by 7.15. We were told it would be to us by around 5.15. I called and was told by one rep at call centre and was told to try to wait for half an hour still nothing came. The next time I called the rep said she would try calling the restaurant but she went away and then hung up on me. Called again and said I had waited 3 hours so I needed to cancel and refund my my Mastercard. I guess the guy that answered didnt know how to do that so he passed me over to someone else who cancelled the order. I better get my money back. A little later a women from door dash calls wondering what happened. Who knows? Anyway my 93 year old mother and I had cheese and crackers for our thanksgiving dinner. Thanks a lot Swiss chalet for ruining our thanksgiving meal.

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Anonymous

Guest-5196940

Barrie, Ontario

Bad service

Oct 09, 2023

1.0

Ordered food at 5.15pm told 45 minutes.. stood in line for 30 minutes and once I got to the counter told another 20 minutes I waited and still not ready. Walked out.. NEVER again as this is. not an isolated issue

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User's recommendation: Do not visit the establishment

Resolved

DEBORA F Mnp

DEBORA F Mnp |

Resolved: Charges twice for same order

May 16, 2023

1.0

Swiss Chalet - Charges twice for same order

Updated by user Jun 15, 2023

Company resolved the issue.

Original review May 16, 2023

I was charged for online order and then when my sister went to pick it up they told her to pay, she thought maybe I had t paid. When she told me she had paid I was furious that they asked her to pay for an order I was charged for. I have been dealing with them since and have not received a refund for one of the charges. I keep getting the run around. This is the worst experience with a restaurant ever!

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Loss:

$121

Preferred solution: Full refund

User's recommendation: Do not order from Swiss chalet

Anonymous

Guest-5111227

Ottawa, Ontario

Excellent service

Sep 15, 2023

Maria was absolutely outstanding. She made sure we had everything and check on us a lot to make sure everything was good. The food was good. Carlingwood Fairlawn Plaza in Ottawa

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Anonymous

Guest-4830233

Wasaga Beach, Ontario

To Say Good-bye

Jul 20, 2023

Swiss Chalet has been one of my favorite meals for many years. I'm sorry to see that you are working your way out of business. Something has changed? Perhaps your partnership with Harvey's, I don't know. 2 weeks ago we brought home some takeout for 2 from your Wasaga Beach outlet at a cost of 34.56. The chicken was sparce, the chips were greasy, even the once delicious sauce was somehow different. My wife threw hers out & I threw out most of mine as well. A total waste of our money. Being the forgiving kind, yesterday I decided to forgive & forget and try the same dinner from your Barrie outlet & put out another 34.56 with the same results, both meals went into the garbage. We will be sorry to see you go but we are going first. We wont be back.s

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User's recommendation: Save your money

1 comment

Guest-2364469

Jul 22, 2023

I feel the same very poor customer service. eating out has increased drastically but meals and service has decreased

Helpful

Contact Information

Website:

www.swisschalet.com

Mailing Address:

199 Four Valley Drive

Vaughan, Ontario, Canada L4K 0B8

Phone:

(866) 439-0439

Contact Swiss Chalet Customer Service

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Swiss Chalet

Swiss Chalet Overview

Media from reviews

Top Swiss Chalet Reviews

"Mice in restaurant"

"Complaint regarding piping hot causing hazard"

Complaint regarding piping hot causing hazard

I just want to complain about the price of salad. $6.99 get the side order size…usually get it free with that size for salad. I paid $6.99 plus tax for that Omg

Poor service

Bad customer service

Tipping

COMPLAINT

Disappointed

Chicken dry, over cooked …looked like warmed up leftovers. Fries way over salty and not good to eat. Won’t give refund .

Failure of restaurant to provide on Thanksgiving Order

Poor service

Resolved: Mice in restaurant

Mad at Swiss chalet on thanksgiving

Bad service

Resolved: Charges twice for same order

Excellent service

To Say Good-bye

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